The Sofa Guy - Thousand Oaks, California

Sadwika R.

This place deserves Zero star. To begin with the employees are so rude especially Anthony who doesn't even know how to talk to women extremely rude guy. I bought 2 sets of couches for my house and my mother in law bought one set of couch not even 9 months ago the cushions are already bad its not even a year never happened to us before any where else. When i bought this to Anthony's attention he was extremely unprofessional did not care about customer's concern on top of that extremely rude and said unfortunately wear and tear happens. He told me to bring all the couches to the store for inspection even though i told him i am pregnant i can't carry he dint seem to care at all and argued with me very unprofessionally.

Update:
Paul thank you so much for taking time and replying to the review with all the lies in the world. First of all you said I used " abusive, Libelous" language towards Anthony. Were you there when I was talking to him on the phone Or did you look at our email conversations or u were just told by Anthony that i used so and so language. As a customer I have every right to review my honest opinion based on my experience with your store.

You said you care deeply about your clients. I do not think so. you don't even care to find out what exactly happened, how your employee was rude to a 9 month pregnant woman. Either u completely believed his stories or u are making up the stories. You are just angry that you got a negative review for your 20 YEAR FAMILY OWNED store so you are totally flipping on me with your fancy English words and lies and trying to tell future customers that my review is fake and I am a mean person for writing a review. I never gave negative reviews to any business always 5 stars this is my first time taking time and writing this review so that future customers know what they are getting in to.

You said " Do we mess up sometimes of course we do and we own it when we do" that's very nice of you to say that. We ordered 3 couches You messed up 3 couches 3 out of 3 u messed it up. We got our couches delivered in march 2024 not even 9 months ago. 3 OUT OF 3 COUCHES NEED YOUR SERVICE WITHIN LESS THAN A YEAR.

When you are trying to sell the couch you say this fancy words like" DENIER" use high denier its more durable long lasting and charge so much more from customers what happened to it we paid so much for all 3 couches if they are so durable and long lasting why did we need your service for all 3 couches with in less than a year where is the quality in your family owned 20 year store If u had done your job properly i wouldn't be asking your service and i wouldn't be writing this review.

You said going to Granada hills from Thousand Oaks is challenging yet you are trying to accommodate but according to your statement you are trying to own it since u messed up all 3 couches you are not doing me a favor you are trying to own it to avoid me reporting you to CONSUMER AFFAIRS for charging hefty amounts and not providing quality service to customers.

You Kept saying Mean spirited Review hate filled review in your post so you are saying when customer is not happy with your service they are not allowed to post there honest review is that what you are saying Paul You call it abuse? just because your family owned business did not get 5 star review

It's good that you care about your staff that's very nice of you. I wish you feel the same towards your customers as well before making up all these stories and writing a bunch of lies without proper follow up.

You said it wasn't hate filled disingenuous review that motivated Anthony to help me, it was his character what happened to his character when he was talking to me so rude and acting like he is doing a big favor to me even though you messed up the couches.

You said you will happily adjust the cushions in return. You want civility, what about us as customers don't we want that in return as well are we not humans Paul only your family owned business people are humans and want civility?

Craig K.

My wife and I wanted a mid-century modern sofa to go with our other 1960’s mid-century modern furniture. We went to all the usual furniture retailers, and even looked online trying to find a design that fit our taste. Then we stumbled across The Sofa Guy on Thousand Oaks Blvd. in Thousand Oaks. They were able to take an existing design and modify it to match our requirements, at a price in line with what we were seeing at the regular retailers I might add. Jasmine the sales associate stayed on top of our order ensuring the build of a sofa and matching love seat were done in time for my wife’s Birthday party which was only a few weeks after we placed the order. The quality of the craftsmanship is outstanding! We love the pieces so much we are having them make matching cushions for our mid-century modern chair shown in the pictures. I highly recommend The Sofa Guy if you are looking for new furniture.

Jorge P.

We bought the Cambria sectional with chaise and have been absolutely enjoying the comfort for a few months now! Paul is a super friendly and helpful salesman and also the owner. Never at any point was he being pushy to complete the sale, but quickly assessed our desires and preferences for a couch. The Sofa Guy matches our style and the showroom vibes with us so well, that we are buying a piece of wall art as well. It was a pleasure working with Paul and his assistants!

Michael A.

Bought a couch for our family, and it's has served us beautifully for 15 years. Went to ask some questions about our couch and the customer care was just as excellent as it was then. Thank you for the wonderful piece of furniture.

Pamela S.

Jazmine is outstanding. We contacted her to redo many rooms in our home. She was professional, friendly, and grasped our style immediately. After she ordered everything, maybe three weeks later, I reached out to Jazmine to let her know we bought another home. We needed her to come over to the new house, figure out how what we already ordered would work, as well as we needed her help for more room ideas and furniture. She rolled with it and told us this was a first for her!! We couldn't be more thrilled with Jazmine and the quality of everything we ordered from The Sofa Guy. We highly recommend working with Jazmine and The Sofa Guy.

Chandler A.

Jazmine and her team were SO helpful in creating my dream couch! I got a custom green velvet sleeper sofa and I'm incredibly happy with it. They answered all my questions and laid out all my options along the way to help me get exactly what I wanted. I would highly recommend them!

christine R.

Our sofa was just delivered and is perfect…Jasmine was so helpful, kind and professional. She came out to our home and did such a nice job helping us pick out the perfect sofa for our family room. We could not be happier with our experience and purchase.

K A.

If you’re looking for professional customer service & knowledgeable
staff look no further The Sofa Guy is your place to shop. Barbara & Jasmine assisted us to find the perfect sectional that not only fit our home, but also
our budget. They were both super helpful and took the time to explain the the ins & outs of a custom sofa to my husband, which I truly appreciated.