Merrill Furniture - Ellsworth, Maine

Nicole F.

Review is primarily about the couch we purchased, the business alone might rank higher for me as the staff are friendly and helpful. I’m disappointed that after just 6 months of very minimal use, our couch cushions are unsightly. I could see this starting to happen even after a few uses and contacted the store right away per their satisfaction policy, but was not offered any useful solutions. Because their repair person is not available or overbooked or ? (It was never entirely clear what the issue was), we were asked to bring the cushions to the store. I chose not to do that as there was no guarantee when we would get them back.

We knew it was a gamble to buy a couch at this price point, but based on prior reviews from happy customers, we gave it a go but won’t be doing that again.

In summary, I don’t recommend the Hughes Queen Sleeper - especially not for a rental unit where appearance matters!

5 stars on delivery / delivery people

Cheryl R.

Merrill's has a variety of styles and price points to choose from. Leslie gave me a tour of the sale area and the main floor providing pros and cons to suit my personal preference. Choose a navy leather chair - contemporary style! Can't wait to get it! Thank you Merrill's and of course, Leslie!

Brian B.

Purchased a mattress and box spring with Leslie who was very knowledgeable and helpful. After it was delivered, my wife noticed a manufacturing flaw that I did not (after all, I'm a man!). Mr. Merrill went out of his way to make it right, very impressive. We will continue to do business with Merrill Furniture and their fine employees, from sales to delivery!

Annie T. G.

I will never do business here again. I bought a sleep sofa August of ‘22. No one slept in it until this summer. I opened it up…it was upside down. We flipped it and there were unidentifiable stains on the mattress and on the mattress cover. When I removed the cover, both sides were discolored, along the entire outside edge. Mr. Merrill suggested my cat might have peed on the couch. That would have been an impossible feat even for my stellar cat.

He said he would check with the manufacturer to see if they had ever heard of this happening. What were they to say, yes and lose Merrill’s business? I am offended that he would consider me to be below average intelligence. He suggested I was lying and said “in no way would he replace the mattress for free”. Three days later he called to tell me of the manufacturer’s response of no they had never had this issue and he said he would replace the mattress at cost for $195. I wouldn’t give him play money at this juncture.

Be very sure to unwrap your purchases while the delivery people are still at your house. I did not do that and regret it deeply.

L. J.

I am so happy with my new bed. Leslie was great - kind and relatable and extremely helpful in choosing my options. The set came in a week before expected, so I got my gift early. The delivery guys were awesome. It feels like Christmas in May. Thank you everybody at Merrrill!

Danny M.

Just moved to the area. Brought a dining table set. Ordered on Sunday. Delivered that Thursday. We're about a 40 minute drive away so that was great only having a 3 or 4 day wait. Quick in and out for purchasing. Store is setup well. Delivery crew was right on time if not early. Very friendly and professional. Knowledgeable about the setup. They were cleaned up and on their way in about 20 minutes tops was expecting it to take a while longer. Very happy with Merrill furniture. If I'm in the market for any more furniture they will be the first stop for sure.

Tim

Bought a flippable mattress medium to firm . I left a bad review before, and I shouldn't of, it took me about a month to get used to it, but now I get a great night sleep, I'm glad I got it from Merrill furniture.,, I was wrong the mattress sucks , bothering my back, so I went to furniture gallery in Bangor, got a nice firm mattress, with a 60 day return policy, , Merrill don't offer that

S S.

Have been buying here for years. Recently ordered chairs and bar top chairs for our renovated kitchen. The staff took the extra time to help us get exactly what we wanted. It was worth the wait for the custom order. Quality hardwood chairs made in Pennsylvania. Guys were great who came and delivered.