Victra - Sierra Vista, Arizona

Raul I. A.

Fui a esta tienda del mall porque estaba teniendo problemas con la compañía metro, y karla Arellano me ayudo en todo y me explico todo muy bien, ,

Yolanda V.

Gracias Karla por ayudarnos a mi y a mi esposo hoy. Ire a esta tienda a partir de ahora ya que usted y su equipo son super dulces y serviciales. Gracias

Carlos A.

Perfecto .en otras partes batallava mucho hoy no

Renie L.

Probabky Would have been a lot better if clerk hadn't been crying over her personal phone calls. No sale.

R L.

I recently had a crazy amount of issues with TMobile. I spent 12.5 years with them and due to so many issues including an employee stealing from me, my went to Verizon at the Sierra Vista Mall. I first met Celestyna. She was absolutely amazing. She told me everything upfront and didn’t sneak things in my package. Soon came Karla, another amazing employee. They were absolutely wonderful. My experience getting a new phone was friendly and comforting. They went down to the simplest detail to make sure I was happy. I said my favorite color as a male was pink and they made it their mission to go through all their phone cases to find the one pink phone case that fits my phone. Customer service lacks in many places like the TMobile by target, but this simple mall location has amazing women that work there that definitely made this gay boys day!

G

TERRIBLE service. I went here to pick up an online order and the lady at the counter DID NOT know how to do his job correctly or the store system. I waited over an hour for an Express Pickup and she is still confused on what she should be doing. She is inventorying all the stores products and SIM cards first as well. Like what does that have to do with my online order. TERRIBLE location

Had to cancel my order because she took too long. This is my time with my kids she wasted. Fire her

Kino H.

I called the store beforehand and I was greeted professionally and taken care of by the service representative at the desk at 0721 16Mar2024. I was astonished when I arrived at the store and she had my product ready for me and checked out in 10mins.

RF.

I was sold something that didn't work right, went to return it and I was told that there is a restocking fee of $26.00, plus you can only return things on a Monday yup you read it right only Mondays, wow what a place. So between restocking fee and returns only on Monday you get one star only and I don't feel you really deserve that.
I'll go back too shopping on line at Amazon there I can get my money back and I can return it any day of the week.