TownePlace Suites Texarkana - Texarkana, Texas

Paolo T.

El hotel no estaba del todo limpio y el desayuno es bastante pobre, encontramos un peluche y juguetes abajo de la cama, indicio de que nunca limpiaron ahí abajo.

Donna R.

I am very picky about where I stay so every Marriott I choose very carefully. This location was a definitely a win for us. The location, the cleanliness, the amenities everything checked the boxes for our stay. Front desk was always present and available to help. The hallways were clean a little smelly at times, but eventually housekeeping, got it together. The modern look and aesthetics were simplistic and not too much just enough to make us feel comfortable.

Breakfast was pretty normal of what you see at other free breakfast locations. My favorite part about this hotel was that it was minutes away from everything we needed. I felt safe and it was very quiet for the most part. I would recommend.

Ruyue D.

This is the best marriot experience we have ever had! Fully renovated room! Super clean and all the set up and furniture in the room is just perfect, clean and brand new! So many lights in living room and bedrooms. All cooking wares are brand new! All towels and beddings are brand new. So clean and beds are so so comfortable! We love the place and really hope they can maintain it like this. Will definitely stay again in future!

sandy S.

Staff was super friendly and knowledgeable about the area. The two bedroom suite is very spacious and newly renovated. Breakfast is great especially the waffles each morning. We will definitely stay here again when traveling thru the Texarkana area.

Giovanna P.

Friendly staff & clean, well-appointed rooms. Recently (currently undergoing) renovated. Great layout. Nice gym & pool. Free breakfast & aundry facilities available. Couple of restaurants in walking distance.

araryes1

a) I specifically did a mobile check-in for needing the room at 11 am on 29th Jun 2024. The mobile system confirmed my check-in and post that I never got any other intimation or rejection. But, to my utter shock, I was met with an absolutely unfriendly staff – her very first reaction was NOT to welcome or greet me but rather looking at me with a disbelief/question, and I said Check In, and her next-second response was sorry, only 3 pm.. Is this how you will firstly treat a guest. And I do have status, and I am coming with family|b) After a brief unpleasant wait, I was told that I will be given a call. The next 45 mnts I was hanging around in that scorching sun. |c) The toilet door hardly closes. Has no one ever complained about it. How could I use such a toiler with family, and with young children. This is ridiculous|d) 90% of the times, when we exit and enter hour room, I constantly have to start at an unsightly ‘plunger’ that is kept right near my entrance. |e) Breakfast spread was terrible. Not even bread. And practically no option for vegetarians. A highly run-down spread. |f) Entire property had a strong smell about it. |g) No office space or printing capability|h) We were running around, back and forth, room to front office to housekeeper multiple times, to just get fresh bath towels. When I ask front desk, I almost got shooed away with ‘you should ask your housekeeper” – I have also stayed in multiple Marriott hotels, and its perfectly fine to ask Front office. And why are your staff always so unfriendly, rude and abrupt. Is this the guest relations you have in this property. Heights of insensitivity. When I ask housekeeper, she goes “I don’t have any” – come on, is this an acceptable reply. I finally got it only in the night (Sunday night). ||Overall, this was one of the most pathetic stays I ever had in any Marriott property

Martha P.

Rooms were nice but the service in the breakfast area was horrible. The fork container was empty, so we asked for forks the attendant ignored us, then asking again she went to get them and upon returning placed them in the service area. We asked her for a fork and she just pointed to the container. By that time(at least10 minutes) our food was cold. She never made eye contact or any attempt to help. Her name was Aquila. Marriott definitely needs to provide more training and upgrade their customer service. Find a different hotel if you want decent service!

Carlos R.

The room was not cleaned on our 1st night.Breakfast is decent. Good value for the room rate.