Tim Hortons - Houlton, Maine

Amy A.

My first Tim Horton experience! Thank you to the morning team for being awesome and friendly. And the coffee was outstanding that I returned for a second cup 20 minutes later!
The shop was clean and all the donuts looks insane!
Yall were the nicest people I met in Northern Maine 💜💜💜

Francine L.

They were out of chicken so I couldn't get my chicken panning. Place could have a little bit of cleaning. Other wise I love Tim hortons.

Christopher H.

I was a little salty when I wrote this review, so let me explain.

TLDR: This Tim's is not clean, doesn't have adequately trained staff, and has provided poor customer service and products.

All of the following has happened in the past year: My daughter and I were going to an appointment and had time for only one stop. My dark roast tasted like someone put a few coffee grounds in water and they gave us the wrong donught.
My wife and I stopped to get something to eat on the road and use the restroom. Both bathrooms had no soap in them, and hadn't been cleaned. After finding that out we decided to leave without ordering anything. I'm not sure how employees were complying with the hand washing law.
My son and I stopped for breakfast and I went in thinking it would be faster then the drive through. The young man behind the counter had no training, couldn't enter my order, and had no idea how to make anything. (I don't blame him, he just had no training.) A crowd of employees came in from smoke break because the place reeked of cigarettes from them. None of them washed their hands before helping customers.
My son ordered from the Tim's app. When we got there we were told they had no breakfast items, but they hadn't started cooking lunch items either. We lost about $10 on the "replacements" they gave us.
The Tim's reply to my origanal post go to the Tim's website and there is no comment or reply section for you to fill out.

This seems to be a poorly run and managed location. Other Tim's I've been to have not been like this one. I still can't recommend visiting this location.

Brian H.

This is probably the worst Tim Hortons I have ever been to. Please don't judge all Tim Hortons restaurant by this location. You never know if you are going to get good food. My last purchase was a vanilla cream donut with only a drop of vanilla cream inside. A couple of visits before I got an ice cold steak wrap because the panini press was broken. Unfortunately they didn't tell me they couldn't heat the wrap until I brought it back.

Dana A.

Drive through in Madawaska Tim Hortons can be unbelievable. Waiting in line 15 - 20 minutes has been my experience there. When you question why you had to wait so long, the older female employee says there is only 2 workers running this operation. That's terrible all around. Too much involved for only 2 workers.
I understand short on staff > can't keep up > resulting in frustrated customers, many on a time schedule. If it can not be run correctly then at least close the dining area and concentrate on the drive through. The way the drive through is designed, you can't get out of line until you pick up your order. With a rock wall on your right side and the business on your left side , you are shit out of luck if you must leave quickly or wait your 15 - 20 min. They could offer us a discount for the unexpected extended wait in that line.

C C.

I've been here maybe 3 times. Once was very early in the morning, and when I got to the speaker in the drive thru, the young lady on the other end sounded extremely sick, so I left. If you're sick, stay home- you shouldn't be working with peoples food. Another time I had to argue with a young man that there is no Chipotle on the grilled farmers breakfast wrap, to the point I had to pull up the online menu and show him what his own company says goes on the wrap, and thankfully he apologized and told his coworkers so that didn't happen again. I thought dunkin Donuts was an awful chain, but tim hortons is proving to be just as bad.

Stephanie S.

Went through drive through, ordered everything just fine. Get the order and my food was burnt my husband's was the wrong food item in general. Only one coffee was right. No big deal, people have their off days. But the fact that the customer service was atrocious made it a bad experience in general.

lucas A.

I've gave this place alot of tries and it never fails that they are either out of half of the items on the menu, get the order completey wrong, or take forever and look flustered as if the staff has no idea what they are doing. Today we tried an online order figured it would be more convenient boy were we wrong. After placing the order and waiting 20 minutes to pick it up they told us that they were out of hashbrowns and only had 1 plain bagel so instead of calling or sending an email to get things sorted out they waited and told us once we had already waited 20 minutes this is 45 minutes after the order was originally placed and they said we haven't started your order due to not having items can you pick something else you want? We said no can you just give a partial refund for the hashbrowns turns out that's not an option! So over an hour here we sit still no food. I'd get it if it was the first time something like this has happened but seems to be a ongoing problem I'd say maybe 15% of the time you go there everything goes smooth and you get what you want but the other 85% is always an absolute cluster. Think I'm calling it quits on Tim's after this one