The Grand Hotel - Kennebunk, Maine

Rose M. S.

The hotel is in a great location, easy walking distance to everything in town. The staff, room and experience was amazing, everything met and surpassed our expectations. The room was comfortable and clean, and the balcony had great views of the river and the town. We will definitely be back again.

dawn C.

My husband and I recently stayed at the Grande Hotel in Maine, a charming establishment located in a picturesque area. We were looking forward to a romantic and peaceful getaway, and the hotel's location, charm, and room did not disappoint. However, our experience took a significant turn for the worse overnight.

Unfortunately, the restaurant below our room played deafening music long after closing hours, likely during their cleanup. The walls in our room vibrated, making it impossible for us to relax. After waiting two hours, my husband went downstairs to request that they lower the volume. He was confronted inappropriately by an agitated kitchen staff member, making us feel uncomfortable and unsafe.

Adding to our distress, the front desk was completely unstaffed when we called for assistance. No one was there to address our concerns about the noise. Later, the noise from guests in the room behind us escalated into a full-blown party. The walls were so thin that it felt like the party was happening in our bedroom. We tried to drown out the disturbance by turning up the TV, but it was futile. Once again, there was no staff available to help resolve the situation. We had hoped to find someone to ask them to lower the volume, especially considering the late hour.

When we checked out the following morning and shared our eventful experience with the front desk staff, they mentioned they needed to consult with the kitchen before addressing our complaints. This collaboration seemed unnecessary and frustrating because it delayed the resolution of our issue. Ultimately, they offered to remove the tax from our bill as compensation—$20—which felt hysterical given the disruption we experienced.

Based on our experience, I cannot recommend the Grande Hotel. It did not feel like a proper hotel. We were disappointed by the limited availability of staff, the lack of security during late hours, and the noise issues we encountered. If you are thinking about a peaceful getaway, consider exploring other options.

Inspire297189

The Grand Hotel is a beautiful boutique hotel in the heart of Kennebunkport, Maine. There is a beautiful art gallery in the lobby along with the reception area. We were welcomed from the moment we walked in. Our room was clean, very comfortable bed, had a balcony overlooking the quaint town and what I loved the most was that the floors in the bathroom were heated! Just after we checked in there was a knock on our door and it was Anastasia from the front desk with a bottle of champagne, two champagne glasses and a platter of delicious macaroons. We were so touched by her kindness and made our 45th wedding anniversary so special. Would most definitely return to this little gem of a place.

Jan P.

Wonderful accommodations! The people were so kind and welcoming. Very organized with checking in and checking out procedures. The room was beautiful and clean.The bed very comfortable. You will love it here! Do not hesitate to book a room!

EmmaSaraWilliams

Not a 4 star hotel. First of all the lady behind reception was rude and unwelcoming. She didn’t even acknowledge us most of the time and when we asked for simple things it seemed like too much effort. The hotel had water taps and even a bar but she said she couldn’t fill up our water bottles so we had to go through hundreds of little ones which was such a waste of plastic. Breakfast was very poor (with nowhere to actually eat it), why would you provide jam butter and spreads when there wasn’t even toast! I asked for a different cereal and again that was too much effort. Really disappointed in this stay. The Irish bar across the street played extremely loud music until late so we couldn’t sleep. We would not return or recommend to stay here.

Eric K.

This is a charming small hotel in the center of town. Comfortable, large room, great service by staff. Continental breakfast, including great, warm muffins. Part of the breakfast included pre-packaged cereals. As the only ones available that morning were all sugared cereals, staff went out to the store to search for better ones.

Ann C.

I must say Derrick was so welcoming, had a parking space saved (on Derby weekend), checked us in while we were parking, and helped to schlepp all our stuff from the car to our room. Oh, and told us our reserved room was not up to snuff, so he upgraded us! Gave us recommendations for the food we were looking for, and in general, could not have been nicer. Accommodations were absolutely lovely, (I slept like the proverbial rock) and check out was seamless. I would love to go back.

D'Laine P.

We chose this hotel for its proximity to Dock Square. Location is perfect if you want to be walking distance from all the shops and restaurants in town. Room was lovely and the hotel was very quiet. A very short drive (or a good walk) to the beach and Parsons Way. We had zero issues and really enjoyed the stay. I gave 4 stars for the room only because the hanging and dresser space was realllly tiny, no big deal for us as it was a short trip but might be tough if staying longer. We would come back!