Surfer's Outlet - Huntington Beach, California

el M.

si se sabe comprar hay gangas aqui...pero no te engañes y abre bien los ojos...es un negocio no atan a los perros con longanizas.

Juan A. V. L.

Muy buenos precios y muy amables los jóvenes, aunque un señor ya mayor es muy déspota y sangron, es más creído que el dueño el señor, atiende muy mal

zack W.

What’s up with the middle aged man harassing customers every time I come in here to shop? I worked for jacks from 2011-2016 and have always been a paying customer even after I left , this guy at the outlet thinks everyone that walks in there is a thief. This is not the first time he’s harassed me a bunch either.

AS G.

Horrible customer service by the middle aged man who’s actually the store manager. Not sure why he continues to be on the payroll after receiving so many negative reviews but he’s hurting the reputation for Jack’s. I will not be making any more purchases there.

Jared B.

This is a great outlet with so many cool things to buy. They have surf gear from boards, shirts, wetsuits, sunglasses to fins and shorts, hoodies, and snorkels. If they don't have your beach hookup, you don't need it!

K D.

Not worth your time. Anything that looks halfway decent is barely discounted.

Most of the clothes are there for a reason, no one else wanted them at the regular store. And at these barely discounted prices, I bet they're not selling much at this outlet store either. I wouldn't ever buy a wetsuit or any expensive gear here because of the return policy. Good luck trying to get the manufacturers to honor a warranty for an outlet store purchase.

Fyi, read the other reviews.

I looked at a jewelry stand near the entrance and my hand got covered in a big spiderweb. Gross. I should have left then and there.

The hoodies are poor quality and are not soft. You can tell they use some of the cheapest material they can source. The graphic designs are out of date but not in a cute, vintage way.

The flip flop area is a mess. Many are missing the other matching flip flip. I tried on a few sandals and they were uncomfortable.

Apparently the blond lady was watching me like a hawk the whole time. Early on, I picked up a $2 beanie but waited to try it on until I got to a fitting room/mirror.

I looked around the store some more and then eventually I tried on a variety of clothes and accessories in a fitting room. I then continued to browse the racks afterwards. At some point, I put down the $2 beanie with other beanies & hats that were piled up on the top of one circular clothing racks. I guess this really bothered the blond lady because she asked me about the beanie just as I was about to leave the store. It wasn't even cute. It was oddly long and dirty. I found it with other beanies and gave it to her and apologized with something like, "Sorry I placed it with the other beanies."

I can't imagine being bothered enough about an item that was misplaced to stop a customer from leaving. It's not like I put it somewhere weird like the wetsuit area... it's an honest mistake to put a beanie with other beanies.

I'm never going here or the regular Jack's store again. Mostly because there are no good deals to be found at this outlet store and partly because blond lady was so oddly petty and weird about the whole thing. I hope the lady ended up buying it herself, and cherishes it everyday.

My family had been customers of Jack's for decades. Not anymore.

I try to shop local and in store as much as possible, so I'll stick to HSS for any in store needs but to be honest you can buy any gear you need online for cheaper these days.

Kz D.

Very bad customer service and shop owner. No product return accepted for broken wet suits. Huge money loss at there.

Tammy C.

DO NOT BUY A WETSUIT FROM HERE! I bought a wetsuit and the first time I put it on, the leg seam ripped completely all the way up, making it useless. I took it back with the receipt only 2 weeks later) and explained that it was defective and they would not return or exchange it.