Shoe Palace - Tempe, Arizona

Mónica Teyechea

Muy mala atención por parte de sus empleados...buena parte de la economía de Arizona la sostenemos los turistas mexicanos que vamos de compras ...todos los empleados son latinos y No quieren hablar español ..capaciten a sus empleados expliquenles por favor la importancia de tener un cliente mexicano. ...gente mediocre que no haya como esconder el nopal de su frente. Siente orgullo lir tu raíz.

Elizabeth figueroa

Went to find a fathers day gift for my husband and was greeted by the bald man who was so eager to welcome us into store. Found the shoes husband liked and was unable to find anyone to help until the sales representative sarah came to help. Went above and beyond to make sure they had husbands size in stock, and if not was offering other stores that would have it in stock. She even offered to help put his shoe on for a try on but we found it wierd so we politely declined. Would definitely come back because of how polite, and sweet service she gave.

Cynthia

Got 2 pairs of shoesss yayyyy!! Thanks mare’ya for taking care of us, customer service was good & with a friendly attitude . Big variety in shoes, has a sale section!!! Come check them out 🙂

javian Huape

Sara did an awesome job and was very freindly will come back for sure !

Dalila Montes

I have changed my review because obviously management has changed here. This was the only place in the mall that had the shoe my son wanted. It was a total 360 from my last visit. Fast, efficient and organized. The staff was on top it. From the time we stepped foot in the store and checked out.

First REVIEW FROM 10 Months Ago:
Very poor customer service. The staff was to busy putting the Christmas decorations on their heads, to acknowledge my son standing at the register waiting to see if they had his size. A total of 4 employees and one was the girl that went to check for his size were just playing instead of helping waiting customers. Seeing as shoes cost over $115 a pair and we always buy 2 or 3 at a time, I would appreciate some acknowledgement from the staff. Went to Foot Locker in the same mall and guess what ? Attentive, courteous and respectful staff so I gave them my business.

A Z

I was not a fan of this shoe store. It looked nice at first because they had so many types of shoes to choose from. I really liked their boots. They looked cute and I grabbed one.
If only they were as comfy. When I initially tried them on, they felt ok at the store. However, when I actually started walking in them when I got home, the left boot gave a pinching sensation at the tip.
I was going to bring it back for a return, but the store lady had explained when I was buying this that they don't accept returns since it was on sale. I don't think they would do exchange or credit either.
I gave them an extra star, however, because when I was trying on the shoes and sizes, the associate that assisted me was very personable and helpful. She patiently helped me retrieve several sizes. 🙂

Edward sanchez

Just terrible place to get shoes !!!! I can't believe this company is not out of business by now. The location is Arizona Mills and the staff is really under staff. You have to literally go up to them just to tell them you need a size shoe. They take 15 mins to get your shoe. They don't even have all the shoe sizes what shoe doesn't have 9? Or 9/? Like really... Horrible custom service. The cashier was on his phone. Two guys that work Here came in from wherever just to talk to the guys working there then left again .... never coming here again. Don't recommend

Harry Yabeny

This short mexican girl was one very RUDE employee. She didn't bother looking for my size. I felt like I was bothering her so I just left. She didn't even look at me when I was asking her questions. Totally ruined my shopping experience with Shoe Palace