Ponderosa Dispensary - Glendale, Arizona

Domi F.

Used to love this place until you realize that if you any products are defective you have only 72 hours to find out. So if you buy a bunch of pens they want you to open all of them test all the products which isn’t realistic. If buy 4-8 pens I’m not about to play scientist and test all of them out I’m gonna smoke them like a normal human should. If you have bad products you should take care of customers not put them on a time clock to smoke the weed the fastest or become a product tester, if we wanted to product testers we wouldn’t be buying the product

Jenny O.

Chrystal was amazing!!! She took the time to explain to me on going deals and products. Ponderosa is the only dispensary I go to for about 2 years now. Thank you for excellent customer service and caring about your customers!!! Always a pleasure stopping by. Thanks again Chrystal you're the BEST.

Tomie T.

Only leaving 5 stars for Jake. Dena would be rated no stars.

I’ve been a regular at this dispensary for a while, but my recent experience with Dena was frustrating. She was rude and snappy when I was asking questions, which was surprising since I come here all the time and have never had an issue before. Her attitude made the whole interaction uncomfortable.

I had two transactions to take advantage of deals, which I’ve done before without a problem. However, after my first transaction, Dena insisted that I take my bag to my car, wait in line again, and then come back for my second purchase. As a medical patient, I’ve never been asked to do this before—it felt completely unnecessary and like she was just trying to make things more difficult.

The only saving grace of this visit was Jake. He was friendly, helpful, and made the experience much better. Honestly, he’s the only reason I’ll be coming back. I hope management addresses the customer service issues with certain staff because bad experiences like this can drive away loyal customers.

Joseph M.

Only giving two stars because of the awesome customer service. But spent 50$ on a eighth of "top shelf" and it's okay. I'm pretty disappointed to be honest but it is what it is. And heard back from no one so obviously no one cares dropping it down to a 1 star.

black O. 3. Z.

The service at the Glendale location has gone downhill. Every time I visit, the staff seems less interested in actually helping customers, and the constant changes and switch ups only make things worse. It’s clear that customer satisfaction is no longer a priority here. As someone who comes in weekly, I’m now considering taking my business elsewhere.

Mikkel E.

This place has been my go to dispensary multiple times a week for years and I spend way too much money here to ever feel proud of. Yesterday I purchased a timeless full gram AIO and nobody can tell me that this wasn’t used and repackaged. The rubber piece on the bottom of the full grams that covers the charging port is missing and the cartridge is completely sticky. I know that cartridges will always have an air bubble, but this is no air bubble. Definitely looks like somebody took a few drags out of it. I’m so frustrated I’m not even gonna waste my time bringing it back to the shop for a new one. Be careful shopping here or you just might end up with herpes. I have pictures but don’t wanna post them on here because I don’t want this getting taken down. Do better Pondy

Kuba H.

My go to dispensary. Stayed the number one place even after moving out of the area. Now just gotta drive a little but it's definitely worth it. James G slayed it today, as always. All the staff is always great actually. Pleasant to talk to, friendly, knowledgeable and helpful. Glad to see Pondy grow. Spread the love.

McKenna S.

I never do reviews, but I came on here just to say Damien is amazing. Randomly almost everytime me or my husband go in, we have him and it's always a joy to see him. His clothing is awesome, his vibes are immaculate and we feel loved and remembered any time we come. I could go on and on about how wonderful all the staff is and the weed is always top their. Their prices are amazing. I won't go anywhere else. I've been going for 2 solid years now. I love you guys at Pondi! You make me feel like family. ❤️ Merry Christmas to you guys! Hope you have a wonderful New Year!