Planet Fitness - Augusta, Maine

Juan C.

In the past two weeks, planet Fitness and their new employees have harassed me; the first occurrence was with Erin, who accused me of denying to take my photo for my membership when I scanned my card in mind you I have been going to this gym for years and never seen his lady until now. I told them I took a photo last year, and she continued to be rude. Later in the day, she followed me to the area where I was working out and then began harassing two other girls using the smith machine that was next to the one, I was using.
Today, I came in to transfer my gym membership to a different location and was told a manager had to do that. Q, who was at the desk, became defensive after I said I also needed to switch my payment information, and he said you can do it online on the app and began to ignore me after I stated it wasn’t working, which is another reason I came in. He started to argue with me after I asked a simple billing question, saying that I start issues there when he and Erin were the ones who harassed me at the gym last week over a picture. He threatened me and said they record and see everything that goes on and told me to leave now, and said he was going to call someone.
I have been coming to this gym for years and never had any issues until they hired new people, and from what I see, the only person who does anything regarding cleaning is Justin with the long hair; the rest of the workers stand around texting and sitting on the desk counter judging the people that come in. Erin especially likes to lean on the counter, as shown below, after she harassed me during my visit here, claiming to be the assistant manager when I asked to speak to a manager or given a corporate number to call about the issue. This place has gone downhill over the past few months; if this does not get resolved immediately, I will be seeking legal counsel about the harassment and discrimination I was subjected to. I have several friends who go here who can attest to the different levels of treatment they receive compared to the terrible levels of treatment they have given me recently.
If you do not like the job or profession you signed up for, you should not take it out on the customers asking for help when it's in your job description to help and provide customer service while you are there. I will not recommend anyone to this gym if this is how they will treat people; it could be why the old staff that were kind and cheerful left. I would give this place half a star if it were an option; I am incredibly disappointed.

Ivan T.

Super good Planet Fitness! The manager is great, this place is clean and the equipment is in good shape. I travel a lot, and very few PF are kept this nice.

Most of the employees are very nice and the manager makes sure the place is clean. I'm hoping they can be opened 24 hours soon.

Been going there for about a year and a half and it's still nice!

Still going strong. They have a personal trainer now too!

I don't like going there in the evenings as it smells like skunk piss from all the growers going in there after work.

S

Just started back here after living out of state for awhile. This location always seems clean and it wasn't busy when I was there (1030-noon). I usually only use the treadmills since I have weights at home but the weight section didn't look busy either

Ace S.

I live full time in a skoolie while traveling the country, planet fitness is my go to for a long hot steamy shower that isn’t limited by my tank size and fuel levels. This review is my personal comparison having been to tons of other planet fitness locations and based entirely on the quality of the locker room and shower facilities.

It’s always refreshing to find one of the good ones. This location is in the top 10% perhaps even 5% of planet fitness locations.

This is the basic PF layout but with upgraded amenities. Showers have glass doors, high flow multi function shower nozzles. Vanities are upgraded as well. The Locker room has an extra bench and it and the bathroom are spotless. This gym has a scale too which I’ve only seen once before.

It’s clear that the owner, management team and the employees take pride in this location

I might stay in this town an extra night just because this was a small joy not often found when living a life on the road.

🤘

KEITH D.

After moving to Hallowell from L.A. last year, I joined the Augusta, Maine gym earlier this year, and I am continually amazed at how great the facility is, and how welcoming, friendly and helpful the morning staff is. (That's the only time I have been.)
One quibble, though: one of the four showers in the Men's Locker Room is out of commission...and although the sign on it says ti will be repaired ASAP, it has already been two months. Is it really that difficult to find an area plumber who can fixt it?
Aside from that, I'm grateful to have a state-of-the-art facility like this in my neighborhood. Happy Holidays!

Walter B.

Anple parking. Convenient location. Cleanliness is questionable. Bring hand sanitizer and flip flops (if you intend to bathe).

Guy

It i understand dress code for safety. I wasn’t wearing anything dangerous that would hurt the equipment. And extremely unprofessional the way they went about it. The manager sent someone on her first day to tell me this when she didn’t understand the policy herself. Than the manager from Texas tried telling me that’s how every gym is. Well if you google or YouTube if jeans are bad for work out equipment first thing that pops up is why everyone hates planet fitness…. To many rules there are videos all over online for no other gyms but planet fitness. I won’t ever go back and take my business elsewhere

Cassandra L.

Eveeytime I am here, i have witnessed every single person cleaning off the equipment that they had just been using. It is very clean here and most people are friendly.