Phoenix Family Medical Clinic - Laveen Clinic - Laveen Village, Arizona

Derrick K.

I wish I could give this doctor office no stars. The ladies at the front desk are nice, however the office manager is extremely rude and a liar. I was waiting on a referral for my daughter for over a year, no one did anything to help me out but continue to send the wrong type of referral that my insurance won't approve. I explained my frustration to the office manager and she hung up on me as well as lied and said that I used profanity. The calls are suppose to be recorded and I've contacted higher up to pull this conversation. One top of that I walk in this doctor office with my daughter and they have T shirt with my panties on playing for music along with a picture of a female in panties exposing her backside. I would NEVER recommend this office to anyone

S S.

I would like to place a spot light on my Dr. Hilker . She is amazing ! Very thorough and compassionate. I have been under her care for a year. She makes sure I am taken care of for my health needs . I was overweight and a smoker . Today I am a year free of smoking and I am losing weight thanks to my doctor . Her guidance has been such a blessing toward my goal of needing less meds now . As I continue my weight loss journey . I’m excited for my future . Very thankful to have her continuance as my doctor for my medical needs ! I recommend her to anyone who has medical issues she is kind and patient 😍

MARIA G.

The doctor was super nice And professional she was really friendly and made my kids Feel So comfortable it was their first time in Phoenix Family Medical Practice We will definitely Keep her as our family doctor. The front desk staff Is friendly We just moved from Texas Usually the process for the first visit is long and tedious They made it so easy.

Simir P.

This medical clinic is extremely irresponsible. I picked this medical establishment because the location is 10 minutes from my house. I have been a patient here for 5 years. At first, I received services with no issues, doctors and PA's changed along with the quality of care. I always get a bill after leaving the doctors office, while I'm in the building, I ask more than once, to confirm my copay amount. Recently, I was rebill for a service that happen in 2022. They claim that I owed over 1,000. for blood work. After researching everything, the lab never sent in the paperwork to be processed. What a mess, I'm still trying to get this straightened out. The return call timeline is horrible, Dr. Zobia doesn't listen, they lose records, appointment times are not honored, wait time is ridiculous, the front desk is not rude but, the customer service needs some work. I have finally given up on this clinic, and I'm searching for a new provider.

Lily G.

Horrible service nobody answers the phone or responds back the only way you can get in contact with billing is if you email them and THEY DO NOT RESPOND I have been trying to reach them for months

Ana T.

The nurse Juniper order tests that I didn't need and that insurance doesn't cover. Then they charged my husband and I over 200$ for a test that was taken two years ago. The insurance and collections said it takes this medical office months to reply to insurance questions .Today I got a 50$ bill for a visit that I never made. It's like they try to scam your insurance and me for money. Please keep all your receipts and document your visits.

Manuel G.

Scheduled an appointment 3 weeks ago. I am a type 1 diabetic. Called to confirm my appointment, because I got no confirmation. They lied and told me that they cancelled my appointment because the physician would be out of the office. When I asked how long I needed yo wait until the next available appointment, the lady over the phone told me 4 weeks.

I’ve been waiting patiently to receive primary care from a physician. This is really unprofessional to cancel an appointment that someone scheduled 3 weeks in advance just to cancel on them and make them wait an additional 4 weeks. Why would I schedule with a physician I can not rely on?

Maria D.

I scheduled an appointment a month ago for this office to get a provider for an insulin pump to help make life easier as a type 1 diabetic and was just diagnosed with Graves Disease and needed this appointment urgently. I called to confirm the appointment today as I received no callbacks to do so and the receptionist tells me that indeed, I had an appointment at 12:15. Then she proceeds to tell me, "Oh, I'm sorry. We tried to leave you a voicemail yesterday to tell you that the provider has to leave at 12 and we have to reschedule". I ask her when and she says the earliest appointment is the third week of February.! Completely unacceptable! I could have scheduled another appointment someplace else and yet they call the DAY before to cancel. I cannot wait that long. Terrible management skills.