Mattress Firm Arizona Pavilions - Tucson, Arizona

Brian M.

This review is about the company not this store location. We did stop at this store Monday morning and they don't carry futons, so the salesman helped us look on their site for one, but I decided not to buy. He told us we could return it if we got it and didn't like it. I ordered one Monday evening and it was delivered Thursday. We immediately hated it but upon trying to return it we were told that we can't. So now we have a $434 paper weight! We wanted to return it and spend more money initially, but since this began, I found out that we can use our card at all kinds of stores, where they actually have futons in stock so we can try them first.

Cody W.

Eric was incredibly helpful and informative in helping me find a new mattress. Going in without much knowledge of mattresses, I was very unsure of exactly which type of mattress to purchase, but Eric helped my girlfriend and I out by taking us through several different types of mattresses to test out, getting our feedback and providing us input until we found one that felt absolutely fantastic. He helped us take advantage of a great weekend deal to the fullest extent, bringing down our final price by over 35%, with over $1200 of savings between the mattress, adjustable base, waterproof topper, and premium pillows we ordered.

I felt very confident in my decision with the 160 day exchange program they offer in case after spending a couple months on our mattress we decide we don’t like it as much as we thought we did. We felt comfortable with Eric’s approach to us in the store. My girlfriend and I tend not to be big fans of working with salesmen trying to help you find a product and tend to like to shop at our own pace, but we felt that for a mattress since there are so many brands and materials and specifications/factors to consider, it’s very beneficial to have someone with expertise helping you find the right fit. We felt a great sigh of relief when Eric approached us with a calm, relaxed demeanor, never being the slightest bit pushy or trying to nudge us towards things out of the budget I had stated at the beginning.

It’s very easy to get lost down the rabbit hole of mattress research and find yourself full of doubt. Getting a reminder not to worry about all the numbers on the datasheet but to instead focus on how the mattress feels definitely helps alleviate the stress of considering so many factors. I’m confident I will be pleased with my purchase for many years to come, and also feel secure in that if we decide we want to try something different after a month or two, we have the flexibility to do so without losing thousands of dollars.

Rega V.

Excellent customer service! Beth took the time to help me learn without being condescending. She was so kind yet truthful about how important sleep is and how a quality mattress and pillows should be a top priority. I left knowing I had made the best purchases for my health and happiness. Thank you!!!

Ana F.

Extremely satisfied with Mattress Firm experience in store. Manager Beth was very professional and friendly, with more than 20 years in this industry, she was very helpful. She patiently took time to guide me through different choices based on my needs. I’m very pleased with my selection and looking forward to receive my mattress in the date stablished for the delivery.

Lazy T.

Beth is the best! Extremely knowledgeable and effective in helping us decide what was the best choice for our home. She was very thorough and honest and anyone looking for an expert who can provide you the best experience ask for Beth! I will only go to this Matress Firm location in the future based on my excellent experience and customer service from Beth!

Joey M.

We had a great experience with Beth! She was so knowledgeable and kind! She helped us find the perfect bed, and gave us plenty of space and time to decide without us feeling rushed. She narrowed the choices down perfectly for us so that we didn’t get decision fatigue. I would definitely recommend working with Beth again!

Jenica F.

My experience was very pleasant. Eric took the time to educate me on the product I was interested in, do research to find the best price, and was not sales driven. He allowed me the time to think about what I wanted and come back when I was ready. It was a great experience! I will be coming back and asking for Eric personally next time.

Peggy F.

We had a great experience with this Mattress Firm store. They carry an excellent selection of different brands and styles of mattresses. Different price ranges also available. We bought a mattress, foundation plus protector and 2 pillows. Their quality is excellent. But what made the shopping experience so special was our sales consultant. Beth has over 20 years of experience selling mattresses and is very knowledgeable. She answered all our questions and was totally able to zero in on the best choices for us. She had a wonderful sense of humor and made a typically stressful purchase fun. We recommend her highly. This store and all of the mattresses on display were very clean. We were provided with our own pillows to use, along with protectors. It appeared like Mattress Firm wanted our experience there to be a very positive one. It was not only positive but successful as well as we now have a beautiful new mattress. Delivery was quick and professional. Overall an A+ experience.