InTown Suites Extended Stay Birmingham AL - Homewood - Birmingham, Alabama

Ricardo Hernández garcia

muy bonitos hiteled pero sobre todo que tienen cosina

Robert Hallmark

Y

albert jackson

Unless you are desperate and just need a place to lay your head, avoid this property at all cost. The rooms are extremely worn and dated, holes in the walls, floors are filthy, interior doors are coming apart and barely hinged. Most importantly the rooms are roach infested and it's very evident that there has been no treatment. Forget about a refund, just AVOID THIS PROPERTY!

Ray Rollo

It's ok now, I had to do too much work in my place and it still is not alright. But the one bright spot is the new manager Joey Davis. He is very professional and has great customer service. He needs a raise and I hope he stays here for the long term

Chanda Robinson

The manager was very pleasant and knowledgeable about the company. The building was very clean in appearance and the rates were fair compared to others. Some rooms were being renovated and cleaned for viewing. Overall this establishment rates high on my list.

LaTonya Black

Room is very clean and comfortable. Debanaries is wonderful. Very knowledgeable of his job. Great customer service. Always has a smile when greeting you. Always walking the property keeping everything in working condition and making sure the rules are being enforced. Give him a raise.

Kevin Reed

Title: Utterly Disgusted – Ongoing Nightmare at InTown Suites Extended Stay Birmingham AL - Homewood

Rating: ★☆☆☆☆

Review:

I am currently staying at InTown Suites Extended Stay Birmingham AL - Homewood (90 Oxmoor Road), and my experience has been nothing short of a nightmare.

Sanitation Issues:
From the moment I entered my room, I discovered roaches in the cabinets. This is a severe health and safety violation, making the room entirely unsanitary and uninhabitable. The presence of these pests indicates a complete lack of proper cleaning and maintenance.

Lack of Response from Management:
I immediately reported this issue to the hotel management via email and followed up after nearly 24 hours without any response. Despite my urgent requests for action, I received no acknowledgment or attempt to rectify the situation. This lack of communication and disregard for guest concerns is completely unacceptable.

Unresolved and Ongoing Issues:
Even as I write this review, I am still staying here because I have no alternative accommodation at the moment. The management's failure to address this issue or offer any assistance leaves me with no choice but to endure these deplorable conditions.

Overall Experience:

Cleanliness: 1/5 – The presence of roaches in the room is inexcusable.
Customer Service: 0/5 – Management's failure to respond to a serious issue highlights their lack of care for guests.
Value: 1/5 – Paying to stay in such deplorable conditions is outrageous.
Facilities: 1/5 – Beyond the sanitation issues, the general upkeep of the property was below standard.
I highly advise anyone considering staying here to think twice. There are plenty of other options in the area where your health and concerns will be taken seriously. InTown Suites Extended Stay Birmingham AL - Homewood has proven itself to be an establishment that does not prioritize its guests or maintain basic hygiene standards. Save yourself the frustration and find a cleaner, more responsive place to stay.

Date of Stay: July 30th 2024

Room Tip: Choose a different hotel.

Tiffani Peer

Staff is great but the rooms need work the beds are horrible my husband is sleeping on the floor because of how bad the bed is and not to mention it’s a full size most hotels do queen beds but the too we have no is a full for 2 grown adults is crazy but the staff is great