Homewood Suites by Hilton Memphis-Germantown - Germantown, Tennessee

Consuelo G.

Lo único malo es que no tienen caja de seguridad en la habitación. Todo lo demás muy bien.

Augusto F. Z. R.

Excelente lugar para alojarse, amplia habitación, bien equipada e impecable. El personal muy amable. Lo recomiendo

Chris M.

N/a

Teresa B.

My stay at the Homewood Suites by Hilton was absolutely delightful. The room was beautiful, spacious, and perfect for families, offering plenty of room to relax and feel at home. The family-friendly atmosphere made it an ideal choice for traveling with loved ones.

The staff was exceptionally friendly and welcoming, going above and beyond to make our stay enjoyable. One highlight of our experience was the breakfast—outstanding in every way! The variety of options was impressive, with waffles, carnitas, eggs, sausage, oatmeal, and even overnight oats. The cook was incredibly friendly, sweet, and gracious, adding a personal touch that truly stood out.

If you're in the area, this is the perfect place to stop. With its excellent accommodations, top-notch service, and fantastic breakfast, Homewood Suites by Hilton exceeded all expectations. Highly recommended!

Sammy S.

We stayed here a night moving across country, we paid like $235 for one night due to events I guess and supposedly the location was better than downtown memphis so we stayed here. The rooms needed upgrades, the breakfast was good with friendly kitchen staff. The bathtub has a stain that would not come off. Other than that it was okay. I felt as if the front desk staff were not too friendly they didn't even smile. At least you should smile, you represent the hotel to the guests.

Kim P.

3 stars because customer service was very kind & loving, but the room would have expected more with it being Hilton, felt and looked more like the Days Inn. Paint job, new furniture/carpet, floors need to be updated

M J.

We checked Into our room and as soon as we did it had a moldy smell, I looked up at the ceiling on to be so grossed out by the mold on the popcorn ceiling. The lady at the front desk quickly switched us and in the new room there was pizza in th microwave which let me know that the kitchen wasn't properly cleaned. Bathroom had hair in the tub with a rust ring in the tub. The next morning we went down for breakfast and decided to opt out because 1 of the other guest had their dogs but literally sit on the seat at a table. I think there should be areas that dog owners have their dogs. Honestly they aren't paying customers and I feel like they shouldn't be in beds and on furniture. So maybe only some rooms should be rented for those guests. If you are going to have pets you need to deep clean each room, each time!

James H.

This morning 3/17/24 is the third time a housekeeper has knocked on my door asking if I was checking out a week early. I had called over a week prior to verify my check out wasn't until 3/24/24, and it was confirmed. This is getting very old.

I arrived on 1/28/24 and booked the room for two weeks at $119 a night. I extended twice, equalling 4 weeks, but not one person told me the rate went up to $189 for each of those nights. So I called and talked to whom I thought was a manager and got my original rate for those 4 months. Then, a week later, they knocked on the room door again, asking if I was checking out. When the front desk called me, I was informed no one had written anything down, so this time, we agreed on a rate of $139. Well, here we are again a week before check being told I can't get the rate $139 because no one writes anything down. I am about to tell my corporate office to totally avoid this place, and I will find somewhere else to go since its apparent they dont care enough to write this stuff down to avoid all this confusion.

This is also twice now my key has stopped working while I was walking my dog. And when I tell the front desk this is what I get a "do you have any I.D. on you" when trying to get them activated. Of course I dont. It try not to carry anything of value on me when walking around any area near Memphis. And why would I even carry a wallet when I am walking a dog outside of the building?!?