Hermès - Palo Alto, California

manuel L.

Excelente

Mario T.

Received Hermes buckle and belt as b-day present from my friend who purchased the belt at the Rodeo Drive store 2 days prior. The size was wrong and I already had same buckle. Went to the nearest store from my home which is the one at the Stanford Shopping Mall in Palo Alto. Came inside the store and only security guard greeted me briefly. Waited for 15-20 minutes before I asked if anyone would help. They seemed to be under stuffed but no one would even say hello or acknowledge me. I wanted to choose different buckle and correct size which went pretty smooth. The sales person pulled belt and inspected the buckle and proceeded to charge me for the difference. She went inside one more time and I kept waiting for another 10-15. To my surprise, she came back and said that belt I am returning is worn and started blaming store at the Rodeo Drive for selling it. Had to call my friend who purchased the belt so she can explain the belt was paid and wrapped for her. It was very embarrassing situation for her and myself as we were accused for trying to return something that was worn. After much aggravation, they took the belt back and I paid for the difference. My suggestion to everyone is to inspect items you are buying very carefully before they quickly wrapped them in the box. No wonder the store has 2.3 stars and I am confident they do not care. My divorce from Hermes was finalized today. Very happy to move on. I have included photos of the “worn” item.

To everyone who is still trying to keep marriage with Hermes, I hope you make it 😃

HeyTammy

I had a great experience! I went to the store on Christmas Eve with my bf. They do still have a queue outside before letting you in if they’re busy. But also, still have to wait in a queue for an available SA to help you while you walk around inside or sit on the chair/couch. But I believe if you have a SA already, you just have to wait for them to be available. The SA were helpful and nice. I mainly bought some items online but will be purchasing more items in store with my new SA, Jerad. I wasn’t expecting to come out with a bag purchase but I was hopeful. I bought my first Hermes bag, which was a mini Evelyn. They also gave me a cute Christmas ornament. I’m so happy. It was a Christmas gift to myself.

Tina B.

I cannot believe that this location only has 2.1 stars. I have been to a lot of Hermes store, and believe me when I tell you this location has one of the best customer service and customer experience. do not complain about the Hermes game because you are tired of spending. getting a leather bag is a process and all sales associates deserve to be treated right.

Mikey C.

I absolutely love this store! My fav Bay Area Hermes store! 💖 My SA Rianti is simply the best! She makes shopping so much fun. I truly enjoy my time with her. 🥰 She always helps me find the items I want & orders them for me if they aren’t in my size. She also lets me know when my item is on its way. Everyone at the store is always so nice & friendly as well! This is what a luxury shopping experience should feel like! I always look forward to my appointments and can’t wait for my next one in a few days! 😍

Stephanie S.

Review of the Hermès Store at Stanford Shopping Center

My experiences at the Hermès store at Stanford Shopping Center have consistently left much to be desired. The sales associates often carry an air that suggests they believe customers should feel fortunate just to be allowed in the store. Service here feels selective at best—associates seem to decide whom they want to assist based on their own criteria, and it’s not hard to tell if they think you don’t meet their standards. This is apparent in their expressions and body language, which can feel unwelcoming.

Beyond the attitude, I’ve found the staff’s product knowledge lacking. Simple questions about items or materials often go unanswered or are brushed off with vague responses, as if they’re eager to move on to the next customer. It’s a hurried, impersonal experience that leaves me feeling more like an inconvenience than a valued customer. Unfortunately, this lack of warmth and attentiveness has been a pattern every time I’ve visited this location. I’d recommend other Hermès stores for a more respectful and pleasant shopping experience.

KRISTINE G.

I recently had the pleasure of shopping at Hermès, Palo Alto and was thoroughly impressed with the exceptional service provided by the staffs, particularly by Amanda. From the moment I walked in ,the person at the main door and Amanda went above and beyond to ensure my shopping experience was both enjoyable and seamless. Amanda’s knowledge of the products, (I was shopping for a perfume, btw) attention to detail, and genuine interest in helping me find exactly what I was looking for made all the difference. I left the store not only with a beautiful purchase but also with a sense of appreciation for the outstanding customer service. Thank you, Amanda, and the entire Hermès team for making my visit memorable. I look forward to returning soon!

Rebecca H. S.

I was very skeptical given the reviews however Jerad truly changed my perspective. From entry he was thoughtful and on a mission to make me feel welcomed. I rarely have time off let alone without kids so I was hesitant bringing them. Again, he went above and beyond to help me find a treat for myself. I am very grateful to the patience and quality customer service he provided.