Hampton Inn & Suites Phoenix/Scottsdale on Shea Boulevard - Scottsdale, Arizona

Lina R.

Primera vez en llegar a este hotel ya que es nuevo y quedamos muy satisfechos en servicio comodidad y limpieza lo recomiendo cuando estuve ahí se veía poca ocupación quizá por ser nuevo buena ubicación !

Gloria S. A.

Un lugar muy agradable Dónde puedes pasar unas lindas vacaciones o un rato de relajamiento

yemil R.

Buen lugar muy agradable

Carlos C. S.

Excelente 👌

Avid C.

Room was fine, small but fine I guess, had a first floor room with a door leading outside to the pool area, I only have two complaints the door leading outside didn't fully seal so it let in a draft during the winter nights, I mitigated it by placing a rolled towel in front of the door, my second complaint is the smell coming from the bathroom drains, smelled like sulfur and the water was cloudy. The sink drain had this black stuff around it smelled like eggs. 156

Kellen M.

This is the absolute worst hotel experience I have ever had.

I booked a reservation for Thursday by mistake, because it was 2 am and I meant to make it for Wednesday evening because my wife and I broke down in a U-Haul with all of our belongings in it on the side of the road. So we check in, needing it for multiple nights but not sure of how many yet since we are trying to find a towed U-Haul the next day and day after that. Suzanne, the front desk agent asks me after we told her we’d for two nights up front, since we weren’t completely sure about our situation, would we just rather pay for the first night and then we have the option to extend the next morning? Sure.

Anyway, we crash out from exhaustion and wake up having to deal with an experience from hell trying to track down all of our belongings. So before I leave for the day, I call the front desk from the hotel phone and request to extend my visit, and the day agent asked if I wanted to have the same card charged, and I said yes, but please charge it while I’m on the phone with you, because I’ve got a lot going on and I don’t want there to be any issues with the payment on the room. She states that she understood and that she was charging that very moment. She paused, and then said, “Ok, your checkout date is now Friday morning! Everything went through!” Great I thought.

Well, she didn’t end up charging my card when she told me she did, and it went unnoticed to me with everything going on. I assumed everything was charged like I had asked and everything was good to go. I then have to extend another night, to then be told the same exact thing, “Oh it’s fine! Your new checkout is Saturday morning. I’ll go ahead and bill the room for another night on the same card.” This is where they must have noticed they didn’t bill me the previous evening like she said she did and proceeds to attempt to double bill my card over and over and over and over again until guess what… the bank locks my account due to fraudulent billing attempts because someone is frantically trying to charge my card for over $375, over and over again.
But nobody calls me to tell me this. Nobody reaches out to me at all, and keep in mind, this is happening on a Friday evening when it should’ve been taken care of on Thursday when banks are normally operating so that any issues can get taken care of without the unique problems that only weekends create.
So I wake up today, completely unaware that not only did the Hampton Inn create an absolute disaster of my bill, to which I now had to go through my account to see what did and did not get billed correctly, but they also shut down my account by trying to charge my card 13 times for different amounts. Here calls the hotel manager, whom I have never seen or spoken to my entire stay… tells me that if I don’t fix it by the time he leaves, that he’s going to kick us out of the room that we extended. Seriously? Given my the past few days, I just wanted to rest at our hotel and relax but then was suddenly forced to fix a banking issue that HE caused on a SATURDAY of all days when my bank was closed. I try to call my bank, no answer. I assure him that being a member for over 13 years at Hilton, that I will settle the bill at check out once my account gets fixed worst case scenario. He says no, that 4 pm is it. I had my boss attempt to wire me funds to another card but given it’s Saturday, it didn’t meet the managers “deadline” even though i showed confirmation that it would be there in the am. I showed good faith in being transparent and trying to find multiple ways to fix his own error…

He kicks us out on the street

Part II.. to follow right after this

Kellen M.

Hotel is absolutely trash. Do not stay here. They lie in all their responses to people’s reviews and I have proof of everything I’ve stated. My partners id was taken by their “executive manager” and want to ban her from the property when she didn’t even do or say anything to them. Again, just another level of ignorance, incompetence and complete trash lies. By the way I repeatedly asked your “GM” to call me and you refused. Why? Trash management staff. Took zero responsibility for anything and want to praise yourself for “allowing me extra time” You’re a liar and she’s going to get her id back. Nobody threatened you so stop lying about that too.

Zachary F.

I love staying here. Pool area is never busy. Rooms are big and clean. Only 49 channels on TV but who's counting!! The breakfast was actually halfway decent and included. Microwave omelets. Sausage, pastries, juices. Coffee and more.