Extended Stay America - Phoenix - Scottsdale - Scottsdale, Arizona

Alexis T. T. (. P.

Excelentes habitaciones, baño amplio, muy limpio con cocina, pero el internet muy malo de allí en más todo bien

Jose Z.

Esta muy mal porque reservamos un cuarto con dos recamaras y solo nos dieron una cama

Veronica A.

Muy bonita propiedad y buena locacion!

Steve G.

This location is really good. Everything you need is within walking distance. If you have to drive there isn’t anything you can’t reach within 10-15 minutes. My room has everything I need. The staff has been very accommodating and will help you with your needs. Overall it is very good.

Allison J.

I encourage everyone to check this place out. I have been here two weeks on business, and I cannot say enough about the entire staff. Paula, Lance, Vanessa, Kim, housekeeping. They are all so special. They have helped me with every request I have made. I sincerely appreciate this kind of service. Makes me feel very special and wanted. Hope you will feel that way too.

E G.

If I could give a zero star rating I would! This hotel didn't honor our priceline reservation. Refer to pics.... the women working the front desk, which claimed that she was also the manager gave us a one bed room with a tiny ass sofa. Which according to her counts as a sofa bed. She did not honor our priceline reservation that was a 2 bed with a sofa deluxe suite. She wanted to charge us an additional $1,000 for an extra bed.I will never stay at any extended stay hotel thanks to her. This was not our first bad experience here but we decided to give it a second chance years later.Thanks to her being rude and dismissive priceline hooked us up at a much better place 🙏.

Discover59934301907

Wonderful customer service, great property well kept good maintenance. Excellent management and team onsite that go above and beyond for their guests. Great rooms that are taken care all around| Thank you so much for everything, we are grateful for our stay!

Dan M.

This is the third Extended Stay I have stayed in in the Phoenix AZ area in the past 3 months. This North Scottsdale ESA is by far the most comfortable, and friendliest by far. The hotel staff, with Kim the manager, is top notch. Every day we see a smiling face at the front desk. Kim and her staff take the time to help you with whatever need you have. Kim goes above and beyond to get to know her guests. My wife and I stayed at the ESA in south Scottsdale for one night and we left after the manager made us feel as if we were putting her out of the way by being there. Yes this location is further north and not in the "Old town" Scottsdale, but the short drive is nothing when you have a staff that treats you like family, and not just another customer that is putting the staff out. The manager, Kim, went so far as setting up a Halloween Party for the guest. With her stàff I believe any location she runs will be a success.

As of now (31 Dec24) I have to change my view of this hotel. Kim was let go and a new manager, Ashley has taken "Control". Guest that were getting together to socialize no longer do. Everyone is afraid of Ashley's iron fist control, and her lack of people skills! In the time she has been here numerous guests have left for other hotels. The week of Christmas she kicked out a disabled man, after threatening to raise his nightly rate by $49. I received a 5 day notice (yes I was behind)--also the week of Christmas. I was also informed my nightly rate would increase from $67 to $136. On 30 Dec, I advised the night clerk I would be in at 6 am 31 Dec to pay my back fee. I was told not to bother as Ashley instructed her staff NOT TO ACCEPT any payment from me. I spoke with other guest and I was told their rates were being raise from $25 a night to double what they were paying. If this is how an owner wants to close a business, he found it. Most guests don't even acknowledge each other. This hotel has gone from a relaxing atmosphere to a very tense place to stay. If there is any chance of this place remaining open it is Lance, Laura and Daniel, the front end clerks who either didn't quit or get fired. These are 3 amazing people.
If you want a tense atmosphere,stay here. If you want relaxation run away