Daigle & Houghton Bangor, An Allegiance Trucks Company - Hermon, Maine

D S.

Avoid Ryan the salesman because he is trying to make maximum money on you. Asked for video of a unit running. Never received video. Never received a callback on the unit. They never planned on selling me a unit. (Lied about unit unable to start due to weather.)

Jesse M.

My truck broke down and I coasted in the lot. Thankfully they let me leave it overnight and fixed it the next day. Someone needed my magnet worse than me. Thanks again

The W. I. Y.

Crooks! I had to buy a new tow truck because these crooks kept charging me $10,000 literally every time I came in for service on my 2011 International 4300 I’d sue them! If I was the type! They’d quote me low and bill me $10,000 every single time. Nearly went out of business because of these crooks. They should lose their license to operate. These people rob people for a living.

blue E.

Had my truck worked. Don, very nice work. Not even a bad price. That was amazed. You need to try this place

Doug F.

Not sure if this is the right shop in Bangor ME but for the parts guys Doug and Dave who helped me out with a Ford Part for my truck here in Boise, ID you two rock. Thanks for going above and beyond vs simply saying “nope don’t have” it or “nope don’t know how to help” you. Seriously you helped me by selling that Fuel System kit that the Ford Dealer here is Boise, ID says nope don’t have can’t find one and NO ETA on getting that part. You guys had it and sold it to folks in ID, Thanks a ton and it’s great to see some folks will go above and beyond the daily scope in helping others.

Universal E.

I was quoted $1,000.00 for the parts and labor of the front left shock and left rear leaf spring replacement for my 2009 ISUZU NPR HD GAS. Rick from the service department said that it would be $850 for just the leaf spring and about $150.00 for the front left shock replacement for the parts and labor.which totals to $1,000.00 all together.(I was quoted the same amount from an Isuzu dealer in MA) Rick from the service department has also mentioned that they are fully booked for a week so I should call him the following week. to schedule an appointment.

I have called him the following week and told him that I had to get my left front shock replaced so I had that job done already:all I need is the left rear spring replacement. He put me on hold for a couple of minutes and He then said the price of the leaf springs went up to $700.00( in 1 week?!) and for that reason he could do the rear leaf spring replacement for $1,100.00.I asked him why? You are quoting me $1,100.00 just for the rear leaf spring replacement where You have quoted me $1,000.00 for the front left shock replacement and rear leaf spring replacement one week ago!!!? Because I needed to get this job done asap and they are the closest Isuzu Service to me: I said to him : Ok lets do $1,000.00 even.I told him I am on a tight budget If he guarantees $1,000.00 I will book the appointment.

He said '" Ok lets do it" . I brought my truck to the service department. After abaout an hour later As I was walking outside of the work area I noticed some weird spots on one of my rear tires. I asked the young mechanic in his mid 20"s what happened to my rear tire? He admitted that he accidentally burned the side of my brand new Kelly Armor steel tire which I paid $300.00 for with the heat gun as he was trying to cut the lug knots. He also agreed that it was a liability issue and that is the reason he had to 2 outer studs and replaced the 2 lug knots.I now have a damaged brand new tire which did cost me $300.00. I did take the pictures on the spot. As the district manager told me Rick and the service manager still are arguing that it would not affect the tires performance.

I do load this truck to its almost max loading capacity. I do travel long distances. At the end They tried to charge me $1,345.00 ( almost $495.00 more than their first quote and $345.00 more than their second quote ) ) After a short argument I told Rick and the Service manager that I have agreed with Rick that he would only charge me $1,000.00 they both agreed and ended up charging me: $1,011.93 ($11.93 is not a big of a deal to raise argument about so I paid)

-Service department associates make you feel as if you are not welcome there. -They definitely have a bad attitude which would not make you feel like:you are giving them a business. -They also charged $125.00 per hour instead of the 1 hour=rate @ $100.00 per hour. -After all this unprofessional experience and bad customer service , I did not feel like purchasing a new truck from your dealership. and most importantly what would you do if you have experienced all I have gone through with your service department?

I strongly believe that I should be refunded at least the tire Kelly ArmorSteel RSD which is $300.00 and also it would be fair to have the additional extra charges refunded that they have charged than their original quote in which is the difference is $161.63 totaling my refund claim to $461.63. Thanking you in advance for trying to resolve this important and time sensitive matter. Kindest Regards

Chris O.

These guys got our company truck in really quick and diagnose and fix the problem. When I went to pick up the truck the truck seemed a little off and they immediately had a mechanic come over and take a look at it to make sure everything was okay. I would definitely recommend this company to anybody else that need service on their trucks.

Scott R.

Great service from great people. Gave me an appointment when they were extremely busy. Dropped my trailer and in I went.