BJ's Wholesale Club - Bangor, Maine

Michelle M.

My boyfriend and I have enjoyed our membership for two years now. We enjoy shopping on Sunday mornings and have done so weekly for some time. Recently, however, when we are checking out we are met with one “personable” and “helpful” employee. He makes us feel like we are being reprimanded or we are stealing. Good luck trying to steal from BJs or any box chain store? It’s off putting and we will try shopping on different days to avoid this guy, but Sunday morning is a new nightmare.

Dan D.

Not exactly sure why you have propane here if you only have one person working that's Certified to do it. I came in today 1/22 at 1:35pm and was told I he can't fill propane because he's not Certified..... the other working was at lunch.. do better

P L.

Great Savings coupons. Great products, Excellent working team.

Vanessa L.

On Friday, I placed a curbside order for Sunday morning at 0900. I arrived at 0858 because the app stated my order was ready, and I checked in. At 0912, my order still wasn't at my vehicle, so I entered the store. When I went to customer service to notify them that I had been waiting over 10 minutes after checking in, the young girl working the desk proceeded to announce my name over the walkie to let whoever know I was ready. There was no apology at the time. I was told that they had one person working in that department and that's why now 18 minutes had passed after arriving without my order. The older woman who was at the desk logged into the zebra and stated, "And yes, she checked in," almost like I wasn't being truthful.

The older woman asked if I wanted her to bring it to my vehicle, to which I declined as I had already come into the store. At that point I requested to cancel my membership. At no time was an apology provided, just an excuse that they were short staffed. The cashier canceled my membership and gave me a refund for the remaining months and then apologized and again stated that it was because they were short staffed. I then stated that maybe they shouldn't text a customer that the order is ready if it wasn't. The girl started to become agitated, so the interaction was terminated by me. After waiting almost 25 minutes, I finally got my order and could leave.

It would have been quicker for me to just do the shopping without doing a curbside. Due to the lack of professionalism demonstrated by the employees at the Bangor location, neither myself nor my family will shop there again. Customer service goes a long way to maintain customers.

Terri M.

Giving you 2 stars due to my interaction yesterday morning. I do a lot of my shopping at BJ's in Bangor and have always had positive experience. Yesterday I had two orders, one with paper receipt and one express pay receipt on my phone. While leaving I stopped near the exit for the lady to scan the receipt bar on my phone for express pay, She very rudely says she won't do the express pay receipt until after she does my paper receipt. So I hold out my paper receipt and she again very rudely snapped at me and says " you HAVE to be past the barrier before I can check your receipt" I was maybe a foot away from where her little stool was. She should not be snapping at people so rudely. I've never been told I needed to be past the barrier before getting receipt checked, I've never been spoken to so rudely before by any of your employees. If I walk in and see her at the doors I will walk back out and go to Sam's club.

Jakob L.

Had to get a refund on tires, which I totally understand, but the employees were VERY rude. I was faced with attitude from booking my appointment to getting a refund, and everything in between

randy G.

This store is awsome has so much stuff laptops and tvs cheaper then amazon and has really cool sterio pa systems

Becky N.

Very nice store, always clean and a great selection! I especially like the food choice. We go through a lot of their chicken and fries in our house. The staff is always very friendly too!
My only complaint is that I don't really like being solicited about AT&T every time we go in and just trying to dodge that somewhat central area of the store... Thankfully the salespeople don't push too hard, but it's always awkward and does keep me away from that part of the store.