ASICS - Chandler, Arizona

Erick P.

No es el mejor servicio pero encontré lo que buscaba

G. M.

Very nice store and semi central location. The sales rep even had me sign up for emails, which helped me save an additional percentage off my total. Huge selection and great customer service 👍🏽

Jeanette S.

I will most likely go to a regular store that carries various brands before driving 30 miles out of my way to go to this location again.

I travel months at a time for work. I needed to exchange a pair I bought for a half size bigger
..sadly I was 1 month past the 90 days, return/exchange allowance they stand by, due to travel.

I bought 3 pairs of shoes. Unfortunately, I was only able to use 2 while then 3rd pair stayed in my suitcase because they touched my toes.

I understand their policy & rules.
The interaction and communicating of that however, was so abrupt that I will not return.

The gentlemen at the front desk glanced at the receipt, saw it was past 90 days and basically dismissed me as if I were totally wasting his time and couldn't be bothered to offer any other solution.

Gary T.

Guys this should be your store of choice for any ASICS shoes you maybe looking for. My wife and I walked in today spoke with Jessie, made our requests, which Jessica found and even more equal examples, but we knew what we needed and walked out the store with 2 pairs of awesome ASICS, with a 10% military discount which we appreciated.👏👏👏

John S.

Asics Refused to take back my order for a brand new pair of shoes never worn and in the box because from the time I ordered was 2 days after the expiration for return. I said I haven't had them that long it took two weeks for the shipping!! The woman said that there's nothing she can do, and why did I take so long. I told her I didn't think it was too long and I have a life doing other things I didn't think you would try and stick me with these shoes I didn't like. ( I didn't like the pattern on material that didn't show up on the picture when I bought them)I have presently 6 or 7 pairs of Asics I wear and I have worn Asics for over 20 years. I couldn't believe how she dug in to refuse my return. Very bad customer service, lousy policy and total lack of care.. HOKA here I come

Jim

Service is good. Guys that work there are helpful including assistant manager. Went the extra effort to order me shoes that weren't in stock and tag on a discount. They seemed to have an interest in their work and could answer questions.
Now for the bad. Zero stars for Asics and their product designers. Ruined the Nimbus with the 25 and 26 models. Cutting corners for profits? Trying to chase Hoka? Garbage foam that feels like you are walking on marshmallows. What kind of runner would wear these? As I was returning the shoes at the store another customer/runner had the same issue with the Nimbus. We both developed knee pain from lack of support and responsiveness in the shoes. Please go back to gel and a more supportive and stable shoe. I've worn Asics for over 35 years but will be looking at other options now.

Jeremy B.

Do you want your shoes to be riddled with manufacturer defects, the company to not care about you nor honor their 1 year warranty? Then Asics is the company for you!

After spending almost $300 on 2 pairs of shoes, you’d think some decent customer service and warranties would come along with it, but nope! Shoes are failing and have defects in the same exact spots on both shoes. The defects are large rips in the fabric and it just looks trashy to wear the shoes, as well as embarrassing to the company having put out this product. Pretty sad because these were comfortable shoes.

Contacted the company within the year warranty, they asked a plethora of questions, It took me a while to find all of this information and I guess that put me outside the warranty period. They responded by saying I’m outside of the warranty period, even though my first email is clearly within the warranty period. Pretty gross and scammy if you ask me! Plenty of other shoes to try out and ethical companies to give my money to who honor their warranties and respect their customers. Shame on Asics!

John D.

Came here from other side of valley to return a defective pair of shoes I received from online order. Store owner said he had never seen it before. Midsole not glued properly to outsole. Could not replace my order as they didn’t have the width I needed in the color. I purchased another pair online despite the poor experience.

Guess what!? They sent me the same defective pair I returned here!! Store owner put shoe back in inventory!! Wow, complete waste of my time and money. Done with ASICS!