Versace - Scottsdale, Arizona

Senovia M.

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Eusebio V.

Great customer service. Johnny and staff are awesome, always helpful and attentive. Happy with all Versace products.

Deborah G.

A group of friends and I visited Arizona for the first time and decided to go to the mall to help a friend pick out her birthday gift . Peyton greeted us with the biggest smile when we arrived. He was super friendly and was very patient with my friend who was trying on robes. He never got frustrated and was very accommodating by running in and out to the back room to get different sizes for her. She ended up changing her mind and buying shoes instead, but Peyton maintained great customer service the entire time. I had my eye on a particular bag the entire time but opted out of getting it. Peyton knew this because he was very attentive! Before I knew it, Peyton came out of the back with the most beautiful bag. I couldn't resist! I had to get it! He wrapped it up so beautifully, it looked like a professional wrapping company did it. Unfortunately it was too big to take as carry-on on the plane but Peyton stepped right in and offered to ship it. My bag will be delivered in a couple of days! Peytons customer service, outgoing personality, and attentiveness is unmatched! When we come back to Arizona will definitely be visiting this store again!

Kristopher R.

My girlfriend and I had the greatest experience at this Versace Boutique! We were pleasantly welcomed by our sales advisor, Johnny, who was extremely professional and patient towards us. He was able to address all of my girlfriend’s concerns with courtesy, and livened the air with humor. He even gave us a wonderful recommendation for a sushi restaurant! Thank you Johnny, looking forward to seeing you again!

Anup S.

Came in to get a Versace Watch I received as a gift resized. While waiting an employee came and apologized for the long wait and admitted that this location doesn't typically do watch sizing and they don't necessarily have a dedicated person who knows how to do the sizing. Shortly after, my watch was returned to me broken and I was told that my watch broke their tool, they referred me upstairs to a watch repair shop where even they couldn't fix the watch and said that the Versace store completely screwed up the watch.

2 stars because after I came back they helped me figure out warrantying the watch and they owned their mistake. But -3 cause honestly I would have just rathered they admit they couldn't do the resize and refer me upstairs to the repair shop in the first place but instead they broke my watch seemingly irreparably. Had to go to Nordstrom where the watch was originally purchased to get it replaced entirely.

Dkjewels W.

When we walked into the store the man at the first display said I could take a picture of my son In store. He is a big Versace fan and it was his first time in a Versace store. The blond woman quickly and rudely said NO, NO pictures! And, then watched us like we would steal or something. Sad to treat an excited sweet teen like he is less than. You never know who might be a huge client or who is being inspired or is excited by fashion because of a visit to a flagship. I don’t care if what fashion house you work for, you are nothing without the consumer. Be kind.

Joanna L.

I have not had the best experience with Versace in general. I bought a hair clip and some earrings online,(not the only thing I have gotten from Versace). I got the wrong side hair clip and some earrings broke on me, ($700 earrings and $300 hair clip). I went into the store for them to tell me that everything I buy online has be returned online. I live 45 mins away from the mall. I expressed to them that I also I have a purse that I bought that keeps snapping off on me and it’s so embarrassing, they took my phone number to “call me” when they get a new arm handle in for my purse and they never did. I have returned my earrings and hair clip online, and they only refunded me the hair clip and I’m still waiting for my return for the earrings. It has been about 2 months now that I returned the earrings and still no refund. I have gotten a new hair clip for the right side, and now that hair clip is loose!!!! I don’t know what to do at this point. I’m very frustrated with Versace!!

Patricia B.

Finally a Versace store at Fashion Square! My husband and I have been to this location many times and love the products and customer service, especially from Anca! She always goes above and beyond to accommodate us or track down a product! Beautiful quality and style. Very addictive!!